AI Transparency

Overview

Athean uses third-party AI services to power features like account research, message generation, personalization, and AI Operators. We believe customers should know exactly which providers process their data and for what purpose.

AI providers we use

OpenAI — Athean uses OpenAI's API to power generative AI features across the platform, including:

Account and contact research summaries
Email and LinkedIn message drafting
AI Operator workflows
Auto-personalization and reply suggestions
Conversation and meeting intelligence

Customer data sent to OpenAI through Athean is never used to train OpenAI's models. Athean operates under an OpenAI enterprise agreement with zero data retention enabled, meaning prompts, completions, and any data passed through the OpenAI API are excluded from model training and are not retained by OpenAI. Data is processed only to return a response to the active request.

What data is sent to OpenAI

When you use AI features in Athean, the following may be sent to OpenAI for processing:

CRM record fields (account, contact, and opportunity data) relevant to the request
Email and call activity context relevant to the request
Prompts and instructions you or your team configure
Public web content gathered during research

What data is not sent to OpenAI

Credentials, API keys, or authentication tokens
Payment information
Data from customers or workspaces other than your own
Bulk exports of your CRM outside the scope of an active AI request

Google Workspace data

Athean is verified by Google for OAuth access to Gmail and Google Workspace APIs. Data obtained through Google Workspace APIs is not used to develop, improve, or train generalized AI or ML models — including Athean's own models, OpenAI's models, or those of any other third party.

When Workspace data is passed to OpenAI to power a user-facing AI feature, it is covered by Athean's enterprise zero-retention agreement with OpenAI and is never retained for model training.

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