Support to sales
The customer already told you what they want.
Buying intent shows up in support tickets and call transcripts constantly. Without something reading them, it never reaches a seller.
Support ticket Resolved, 11 days ago
Thanks, that fixed it. While I have you, we’re rolling this out to two more regions next quarter and I don’t think our current plan covers that many users. Who should I talk to?
Support queue Never reached a seller
Intent detected
- Expansion trigger
- Two new regions
- Plan pressure
- Stated by the customer
- Asked for
- Someone to talk to
Task Owner assigned
Reply to the person who asked
Start sequenceWhat gets in the way, and what replaces it.
A ticket mentions an incumbent contract ending in April and it dies in the queue.
An agent reads ticket bodies and transcripts for buying language and routes what it finds to the account owner.
Automate →Handoffs arrive as a one-line summary that loses everything useful.
The rep gets the transcript verbatim alongside the task, so the follow-up references what the customer actually said.
Execute →Support and sales run on different systems with no shared account record.
The helpdesk is a connected source. Tickets, severity, and sentiment sit on the same timeline as calls and email.
Connect →100%
of ticket text read, not just ticket counts
“Athean is the real deal. Imagine your CRM, ZoomInfo, customer reference maps, ChatGPT, and market intel, all rolled into one intuitive, powerful platform.”
We’d rather show you than tell you.
SOC 2 Type II certified GDPR and CCPA compliant